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ITSM is a process-based approach that intends to align the IT process delivery with the objectives of an enterprise. It entails a pattern shift from IT management as stacks of distinct components to delivery of end-to-end IT services with best practices. This ISO 20000 Lead Auditor training allows course participants to acquire skills to successfully audit an ITSMS in accordance with ISO 20000. It also imparts management expertise to handle a team of auditors by applying audit procedures, principles and techniques. Plan and perform external and internal audits with respect to ISO 19011 and ISO 17021.

ISO 20000 (ITSM) Lead Auditor

1 595,00$ Prix original
1 276,00$Prix promotionnel
TVA Incluse
  • 40 Hours of Training

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